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    Digital Customer Experience

    Power exceptional digital experiences

    Create the best customer interactions, ensure the highest performance and secure every touchpoint.

    Innovation, performance and security — all with Splunk

    market faster

    Bring apps to market faster

    Build your competitive advantage by getting innovative experiences in customers’ hands sooner.

    deliver experiences

    Deliver fast, dynamic experiences

    Make every interaction fast and reliable, keeping your customers engaged.

    build trust

    Build trust with customers

    Detect threats and prevent issues before they occur, while maintaining compliance and data privacy.

    THE CHALLENGE

    Deliver flawlessly when every interaction counts

    Customers are voting with their wallets for the very best experiences with organizations they trust. Three foundational pillars are needed to deliver on customer expectations:

    • Innovation: Organizations that aren’t rapidly releasing updates to satisfy customers will get left behind.
    • Performance: A split second difference in performance can make or break an experience.
    • Security: Data breaches destroy reputations.

    Splunk unifies and powers all three pillars by providing the data and analytics backbone for your digital experience engine.

    deliver flawlessy deliver flawlessy
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    Our Solution

    Deliver on the foundational pillars of digital customer experience

    Splunk’s fast, scalable, analytics-driven technology enables organizations to build, optimize and secure digital interactions from frontend to backend, across the full stack.

    the-data-to-everything platform the-data-to-everything platform

    The Splunk platform

    harness data harness data

    Harness all of your data to improve digital experience

    actionable insights actionable insights

    Get actionable insights to satisfy customers

    build for scale build for scale

    Build for scale

    The technology you use to delight your customers is constantly changing but your data platform shouldn’t have to. Future-proof your digital experience engine with the platform that can work seamlessly with any data from any source at any scale, at any point in the cloud journey and provide insights across security, IT and DevOps.

    Security and compliance

    Security can seem at odds with the realities of a fast-moving business. But what if it could be an enabler instead?

    Move faster while earning customer trust. Leverage data and analytics to quickly monitor, investigate, analyze and detect threats, while automating response playbooks and ensuring compliance.

    security and compliance security and compliance

    60-90%

    Faster detection, triage, investigation and remediation

     

    20-40%

    Time saved for audit and compliance

    Full stack service insights

    Every second of service downtime or slowdown hurts the bottom line. But disconnected tools make it difficult to connect services across the stack with business outcomes in order to identify, prioritize and resolve issues.

    Find and fix problems fast with full-stack visibility and predictive analytics powered by AI and ML. Reduce time to respond with event-correlation and automated incident prioritization, and drive business impact with dashboards to track overall service health, not just individual systems.

    full stack insights full stack insights

    90%

    Reduction in customer-facing incidents

     

    45 min

    Advanced prediction of outages

    Digital Experience Monitoring to drive better customer experiences

    With 80-90% of end-user wait times spent on the frontend, blindspots in how your frontend is performing can make it hard to detect and prevent problems — ultimately risking customers leaving your site or app.

    Access complete front-end data from the user experience, network and web browser to proactively detect, communicate and resolve issues across your interaction channels before your customers notice.

    drive better customer experiences drive better customer experiences

    Up to 30%

    Decreased website load time

    APM to power innovation

    DevOps teams can spend all their time trying to identify the root cause of issues, rather than developing new features or optimizing performance.

    Free up developers’ time by helping them understand service dependencies, eliminate errors and reduce downtime, so they can spend more time innovating for customers.

    apm to power innovation apm to power innovation

    60-80%

    Faster detection and pinpointing of issues

     

    50-70%

    Improvement in developer efficiency

    Infrastructure monitoring and troubleshooting

    It’s harder than ever to manage performance across the highly distributed IT environment. Yet even the slightest change in performance can lead to drastic impacts on customer experience.

    Proactively detect, alert and direct investigations with visibility and control across your full stack. AI-driven, actionable insights reduce event noise and predict future degradation.

    infrastructure monitoring and troubleshooting infrastructure monitoring and troubleshooting

    80%

    Faster problem detection

     

    45%

    Reduction in high priority incidents

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